Creative. Dedicated. Customer focused. Problem solver. Educator. These are just a few of the words which describe the winners of the Michigan Department of Licensing and Regulatory Affairs (LARA) employee recognition awards.
LARA is well known for its unwavering commitment to its customers and stakeholders. The department is widely recognized for its creativity, attention to detail, and problem-solving abilities, as well as its dedication to protecting people and promoting business. The winners of the LARA employee recognition awards, who are nominated by their colleagues, serve as an example of these values.
"These individuals exemplify the department's commitment to protecting Michiganders and promoting businesses across the state," said Marlon I. Brown, Director of LARA. "I am proud to be a part of a team that is dedicated to making our communities a better place to live and helping our state become a place where anyone can thrive."
The award winners
The LARA Employee Recognition Award winners
Creative Problem Solver Award: Craig LaLonde, Bureau of Construction Codes (BCC)
The "Creative Problem Solver Award" is given to the employee who found a unique or creative approach to solving a workplace problem.
Distinguished Inspector Award: Brooke Dishaw, Bureau of Survey and Certification (BSC)
The "Distinguished Inspector Award" is given to the LARA employee whose regular duties include performing inspections, surveys, or audits, who consistently overachieves both in the performance of their duties and their interactions with licensees.
Outstanding Customer Service Award: Brittany Yingling, Bureau of Professional Licensing (BPL)
The "Outstanding Customer Service Award" is given to the LARA employee who consistently delivers customer service above and beyond expectations or who handles particularly difficult situations with exceptional grace.
Reducing Barriers Award: Brenda Davis, Bureau of Fire Services (BFS)
The "Reducing Barriers Award" is given to the employee who identified or successfully advocated for the elimination of an unnecessary process or burden preventing customers from obtaining a license, permit, or registration or from otherwise receiving the services of the Department.
World Class Educator Award: Carol Shepard, Michigan Liquor Control Commission (MLCC)
The "World Class Educator Award" is given to the employee who embodies the philosophy of "educate before we regulate" and who goes out of their way to help educate customers, stakeholders, or even co-workers on relevant policies and procedures.
Source: Michigan Department of Licensing and Regulatory Affairs